{"id":22500,"date":"2026-02-06T15:25:30","date_gmt":"2026-02-06T08:25:30","guid":{"rendered":"https:\/\/fst.unair.ac.id\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/"},"modified":"2026-02-06T15:55:13","modified_gmt":"2026-02-06T08:55:13","slug":"fst-unair-e-complaint-service-for-academic-community-aspirations","status":"publish","type":"post","link":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/","title":{"rendered":"FST UNAIR e-Complaint Service for Academic Community Aspirations"},"content":{"rendered":"\n
\"\"<\/figure>\n\n

The Faculty of Science and Technology, Universitas Airlangga, continuously improves service quality. Therefore, FST UNAIR provides the e-Complaint service through an official website. This service facilitates the submission of complaints, feedback, and constructive suggestions.<\/p><\/p>\n\n

In addition, the system supports transparency and institutional accountability. Through this digital platform, the academic community can submit concerns securely. As a result, the faculty can respond to issues more quickly and effectively. Furthermore, the service strengthens two-way communication within the faculty environment. Thus, academic and non-academic service quality continues to improve.<\/p>\n\n

Functions and Benefits of the FST UNAIR e-Complaint Service<\/b><\/h5><\/h5>\n\n

The FST UNAIR e-Complaint website functions as an official complaint channel. The platform serves students, lecturers, administrative staff, and service users. Through this system, every report is recorded systematically and transparently. \n<\/p>\n\n

Moreover, the service helps the faculty identify service issues objectively. Subsequently, the collected data supports continuous evaluation and improvement. \nTherefore, decision-making becomes more evidence-based. Not only that, the system also protects the confidentiality of the reporter\u2019s identity. With this protection, users feel secure when submitting complaints or feedback<\/p>\n\n

Access Procedures and FST UNAIR\u2019s Service Commitment<\/b><\/h5><\/h5>\n\n

First, users access the official website of the Faculty of Science and Technology, Universitas Airlangga. Next, users select the e-Complaint service menu. After that, users complete the complaint form with clear information.<\/p><\/p>\n\n

Then, the system processes the report automatically. \nSubsequently, the relevant unit follows up according to established procedures. Finally, users can monitor the progress of their complaint through the system.<\/p>\n\n

Through this service, FST UNAIR demonstrates its commitment to excellent service. Therefore, the faculty encourages active participation from the entire academic community.<\/p>\n\n

The Best Science With Morality<\/a><\/p>\n\n

\"\"<\/figure>
\n

This activity aligns with Universitas Airlangga\u2019s commitment to supporting the Sustainable Development Goals (SDGs), particularly SDG 16: Peace, Justice, and Strong Institutions<\/b><\/span>. By strengthening accountable and transparent governance, FST UNAIR contributes to the development of effective, inclusive, and integrity-driven institutions<\/p><\/p>\n<\/div><\/div>\n\n

UNAIR<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The Faculty of Science and Technology, Universitas Airlangga, continuously improves service quality. Therefore, FST UNAIR provides the e-Complaint service through an official website. This service facilitates the submission of complaints, […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[50],"class_list":["post-22500","post","type-post","status-publish","format-standard","hentry","category-news-en","tag-sdg16"],"yoast_head":"\nFST UNAIR service e -complaint Community academic aspirations<\/title>\n<meta name=\"description\" content=\"FST UNAIR service e -complaint Community academic aspirations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FST UNAIR service e -complaint Community academic aspirations\" \/>\n<meta property=\"og:description\" content=\"FST UNAIR service e -complaint Community academic aspirations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/\" \/>\n<meta property=\"og:site_name\" content=\"Fakultas Sains dan Teknologi Universitas Airlangga\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-06T08:25:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T08:55:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2190\" \/>\n\t<meta property=\"og:image:height\" content=\"1492\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"yhuwana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"yhuwana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/\"},\"author\":{\"name\":\"yhuwana\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/#\\\/schema\\\/person\\\/22a5dae0284c934fe7ae054175c524c0\"},\"headline\":\"FST UNAIR e-Complaint Service for Academic Community Aspirations\",\"datePublished\":\"2026-02-06T08:25:30+00:00\",\"dateModified\":\"2026-02-06T08:55:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/\"},\"wordCount\":320,\"image\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/fst.unair.ac.id\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Screenshot-2026-02-06-at-15.20.22-1024x698.png\",\"keywords\":[\"SDG16\"],\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/\",\"url\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/\",\"name\":\"FST UNAIR service e -complaint Community academic aspirations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/fst.unair.ac.id\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Screenshot-2026-02-06-at-15.20.22-1024x698.png\",\"datePublished\":\"2026-02-06T08:25:30+00:00\",\"dateModified\":\"2026-02-06T08:55:13+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/#\\\/schema\\\/person\\\/22a5dae0284c934fe7ae054175c524c0\"},\"description\":\"FST UNAIR service e -complaint Community academic aspirations\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#primaryimage\",\"url\":\"https:\\\/\\\/fst.unair.ac.id\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Screenshot-2026-02-06-at-15.20.22-1024x698.png\",\"contentUrl\":\"https:\\\/\\\/fst.unair.ac.id\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Screenshot-2026-02-06-at-15.20.22-1024x698.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/2026\\\/02\\\/06\\\/fst-unair-e-complaint-service-for-academic-community-aspirations\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Beranda\",\"item\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FST UNAIR e-Complaint Service for Academic Community Aspirations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/\",\"name\":\"Fakultas Sains dan Teknologi Universitas Airlangga\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/#\\\/schema\\\/person\\\/22a5dae0284c934fe7ae054175c524c0\",\"name\":\"yhuwana\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g\",\"caption\":\"yhuwana\"},\"url\":\"https:\\\/\\\/fst.unair.ac.id\\\/en\\\/blog\\\/author\\\/yhuwana\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FST UNAIR service e -complaint Community academic aspirations","description":"FST UNAIR service e -complaint Community academic aspirations","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/","og_locale":"en_US","og_type":"article","og_title":"FST UNAIR service e -complaint Community academic aspirations","og_description":"FST UNAIR service e -complaint Community academic aspirations","og_url":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/","og_site_name":"Fakultas Sains dan Teknologi Universitas Airlangga","article_published_time":"2026-02-06T08:25:30+00:00","article_modified_time":"2026-02-06T08:55:13+00:00","og_image":[{"width":2190,"height":1492,"url":"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22.png","type":"image\/png"}],"author":"yhuwana","twitter_card":"summary_large_image","twitter_misc":{"Written by":"yhuwana","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#article","isPartOf":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/"},"author":{"name":"yhuwana","@id":"https:\/\/fst.unair.ac.id\/en\/#\/schema\/person\/22a5dae0284c934fe7ae054175c524c0"},"headline":"FST UNAIR e-Complaint Service for Academic Community Aspirations","datePublished":"2026-02-06T08:25:30+00:00","dateModified":"2026-02-06T08:55:13+00:00","mainEntityOfPage":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/"},"wordCount":320,"image":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#primaryimage"},"thumbnailUrl":"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22-1024x698.png","keywords":["SDG16"],"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/","url":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/","name":"FST UNAIR service e -complaint Community academic aspirations","isPartOf":{"@id":"https:\/\/fst.unair.ac.id\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#primaryimage"},"image":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#primaryimage"},"thumbnailUrl":"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22-1024x698.png","datePublished":"2026-02-06T08:25:30+00:00","dateModified":"2026-02-06T08:55:13+00:00","author":{"@id":"https:\/\/fst.unair.ac.id\/en\/#\/schema\/person\/22a5dae0284c934fe7ae054175c524c0"},"description":"FST UNAIR service e -complaint Community academic aspirations","breadcrumb":{"@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#primaryimage","url":"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22-1024x698.png","contentUrl":"https:\/\/fst.unair.ac.id\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-06-at-15.20.22-1024x698.png"},{"@type":"BreadcrumbList","@id":"https:\/\/fst.unair.ac.id\/en\/blog\/2026\/02\/06\/fst-unair-e-complaint-service-for-academic-community-aspirations\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Beranda","item":"https:\/\/fst.unair.ac.id\/en\/"},{"@type":"ListItem","position":2,"name":"FST UNAIR e-Complaint Service for Academic Community Aspirations"}]},{"@type":"WebSite","@id":"https:\/\/fst.unair.ac.id\/en\/#website","url":"https:\/\/fst.unair.ac.id\/en\/","name":"Fakultas Sains dan Teknologi Universitas Airlangga","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fst.unair.ac.id\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/fst.unair.ac.id\/en\/#\/schema\/person\/22a5dae0284c934fe7ae054175c524c0","name":"yhuwana","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb9329810bfe9b98cea3d50be7cfaa5ebc14e083c4aac7f7bdafde8e3339ece9?s=96&d=mm&r=g","caption":"yhuwana"},"url":"https:\/\/fst.unair.ac.id\/en\/blog\/author\/yhuwana\/"}]}},"_links":{"self":[{"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/22500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/comments?post=22500"}],"version-history":[{"count":1,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/22500\/revisions"}],"predecessor-version":[{"id":22501,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/posts\/22500\/revisions\/22501"}],"wp:attachment":[{"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/media?parent=22500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/categories?post=22500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fst.unair.ac.id\/en\/wp-json\/wp\/v2\/tags?post=22500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}