The Faculty of Science and Technology, Universitas Airlangga, continuously improves service quality. Therefore, FST UNAIR provides the e-Complaint service through an official website. This service facilitates the submission of complaints, feedback, and constructive suggestions.
In addition, the system supports transparency and institutional accountability. Through this digital platform, the academic community can submit concerns securely. As a result, the faculty can respond to issues more quickly and effectively. Furthermore, the service strengthens two-way communication within the faculty environment. Thus, academic and non-academic service quality continues to improve.
Functions and Benefits of the FST UNAIR e-Complaint Service
The FST UNAIR e-Complaint website functions as an official complaint channel. The platform serves students, lecturers, administrative staff, and service users. Through this system, every report is recorded systematically and transparently.
Moreover, the service helps the faculty identify service issues objectively. Subsequently, the collected data supports continuous evaluation and improvement. Therefore, decision-making becomes more evidence-based. Not only that, the system also protects the confidentiality of the reporter’s identity. With this protection, users feel secure when submitting complaints or feedback
Access Procedures and FST UNAIR’s Service Commitment
First, users access the official website of the Faculty of Science and Technology, Universitas Airlangga. Next, users select the e-Complaint service menu. After that, users complete the complaint form with clear information.
Then, the system processes the report automatically. Subsequently, the relevant unit follows up according to established procedures. Finally, users can monitor the progress of their complaint through the system.
Through this service, FST UNAIR demonstrates its commitment to excellent service. Therefore, the faculty encourages active participation from the entire academic community.
The Best Science With Morality
This activity aligns with Universitas Airlangga’s commitment to supporting the Sustainable Development Goals (SDGs), particularly SDG 16: Peace, Justice, and Strong Institutions. By strengthening accountable and transparent governance, FST UNAIR contributes to the development of effective, inclusive, and integrity-driven institutions